Important Note COVID-19: Due to the current worldwide situation and the severe strain on the shipping carriers delays in shipments and LIMITED TRACKING may be experienced.
WHERE CAN I TRACK MY PACKAGE?
If you don't have a tracking number or have difficulties tracking your package email us at (hello at healingselfsabotage dot com)
ORDER CHANGES & CANCELLATIONS
If you would like to cancel or change your order, please contact us immediately at firstname.lastname@example.org providing your order number and as many details as possible. Unfortunately once your order has been placed, we’re unable to guarantee that we'll be able to cancel or make changes to your order (this is because our warehouse team are super efficient at getting your orders out the door!).
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 1-3 business days.
Most orders leave the warehouse on the next business day after receipt of payment.
You will then receive notification of both processing and shipment. I'm based in the United States but we are shipping from our warehouse in EU.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. We cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. We will not be held responsible for customs taxes.
WHEN WILL MY ITEMS ARRIVE?
The shipments leave EU (if sent oversees) within one day and reach the destination country in the next 1-2 days (from the shipping date). International deliveries vary by country and we're not responsible for the speed of delivery as it's completely out of our control. With the COVID-19, shipments might be delayed and tracking limited.
Please note that the shipment leaves EU very quickly and reaches Canada and the US in 2-3 business days. From there it is sorted and distributed at the same pace as other packages sent within respective countries.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in the EU.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
DO YOU SHIP OUTSIDE THE UNITED STATES?
We ship within the US only right now. We apologize for any inconvenience.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
DO YOU SELL WHOLESALE?
Yes. Email us for details (hello at healingselfsabotage dot com).